Welcome to One Heart. These Terms & Conditions govern your use of the One Heart website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About One Heart

One Heart (“One Heart,” “we,” “us,” or “our”) operates this website and sells apparel and related products through our online store.

Business Name: 1heart clothing LLC
Website: www.1heartco.com
Contact: info@1heartclothing.com

2. Use of Our Website

You agree to use our website only for lawful purposes. You may not use the website to:

• Violate any applicable law or regulation;

• Attempt to gain unauthorized access to our website, systems, or accounts;

• Interfere with the operation or security of our website;

• Submit false, fraudulent, or misleading information;

• Use our content, branding, photographs, graphics, or designs without permission.

We reserve the right to refuse service, cancel orders, or restrict access to our website when we reasonably believe that fraudulent, abusive, or unlawful activity has occurred.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, sizing information, colors, prices, and other product details are accurate.

However, colors and appearance may vary depending on your device or screen settings. Minor variations in garment color, measurements, distressing, wash, texture, or construction may also occur and do not necessarily constitute a defect.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.

4. Pricing and Payment

All prices are displayed in U.S. dollars unless otherwise stated.

Prices may change at any time. Any applicable taxes, shipping charges, or other fees will be displayed during checkout.

By submitting an order, you authorize the payment method you provide to be charged for the total amount of your purchase.

5. Orders

Placing an order does not guarantee acceptance of the order.

We reserve the right to cancel or refuse any order, including orders that appear fraudulent, contain pricing or product errors, involve unauthorized resale activity, or otherwise violate these Terms.

If we cancel an order after payment has been received, we will issue any refund required for the canceled order.

You are responsible for providing accurate billing, shipping, email, and contact information. One Heart is not responsible for delays or delivery problems caused by incorrect information provided by the customer.

6. Preorders

Certain One Heart products may be offered as preorders.

Preorder products are produced, obtained, or prepared after an order is placed and may have an estimated shipping timeframe stated on the product page or during checkout.

Estimated shipping dates are estimates and are not guaranteed delivery dates.

Production, manufacturing, customs, supplier, quality-control, transportation, weather, carrier, or other circumstances may cause a preorder to take longer than originally estimated.

By purchasing a preorder, you acknowledge that you are purchasing an item that may require additional processing time before it ships.

7. No Refunds or Exchanges

All sales are final. One Heart does not accept returns, refunds, or exchanges unless otherwise required by applicable law.

Please carefully review product descriptions, sizing information, measurements, and other product information before placing your order.

We do not provide refunds or exchanges because of:

• Incorrect size selection;

• Change of mind;

• Ordering the wrong product or color;

• Personal preference;

• Failure to review sizing information;

• Delays caused by shipping carriers;

• Delays associated with preorder production.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.

If you believe your order arrived damaged, defective, incorrect, or incomplete, contact us at [Customer Service Email] as soon as possible with your order number and photographs of the issue so that we can review the situation.

8. Shipping

Shipping information, processing times, and estimated delivery windows are provided on our website and/or at checkout.

One Heart is not responsible for delays caused by shipping carriers, customs, weather, natural disasters, strikes, incorrect addresses, or circumstances outside of our reasonable control.

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery processes.

Customers are responsible for providing a complete and accurate shipping address.

9. Lost, Stolen, or Misdelivered Packages

One Heart is not responsible for packages that are marked as delivered by the shipping carrier but are subsequently reported as missing or stolen.

If tracking shows that a package was delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, and the shipping carrier.

We may assist with carrier claims where appropriate, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered.

10. Intellectual Property

All content appearing on the One Heart website, including but not limited to:

• Logos;

• Brand names;

• Designs;

• Product graphics;

• Photographs;

• Videos;

• Text;

• Artwork;

• Website layouts;

• Product descriptions;

is owned by or licensed to One Heart and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, publish, or commercially use our content without prior written permission.

11. User-Generated Content

If you voluntarily submit photographs, videos, reviews, testimonials, comments, or other content to One Heart, you represent that you have the right to submit that content.

By submitting content to us, you grant One Heart permission to use, reproduce, display, and share that content for marketing, promotional, social media, website, and other business purposes, subject to applicable law.

We reserve the right to remove or decline to publish submitted content.

12. Promotions and Discount Codes

Promotional codes, discounts, giveaways, and other offers may be subject to additional terms.

Unless specifically stated otherwise, promotions cannot be combined and may be limited by product, quantity, customer, or expiration date.

One Heart reserves the right to modify or cancel a promotion when necessary.

13. SMS and Email Communications

By providing your phone number or email address and opting into communications from One Heart, you may receive marketing, promotional, transactional, or customer-service communications.

Message frequency may vary.

For SMS marketing messages, message and data rates may apply depending on your mobile carrier.

You may opt out of promotional SMS messages at any time by following the unsubscribe instructions provided in the messages, including replying STOP where applicable.

You may unsubscribe from marketing emails by using the unsubscribe link included in those emails.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications concerning your orders or account.

14. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, marketing, website hosting, communications, and other business functions.

Your use of those services may also be subject to the third party's terms and privacy policies.

15. Disclaimer

To the fullest extent permitted by applicable law, the One Heart website and its content are provided on an “as available” and “as is” basis.

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

16. Limitation of Liability

To the fullest extent permitted by applicable law, One Heart and its owners, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase or use of our products.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

17. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless One Heart and its owners, employees, affiliates, and service providers from claims, liabilities, damages, losses, and expenses arising from your violation of these Terms or misuse of our website.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

19. Governing Law

These Terms & Conditions are governed by the laws of the State of New York, without regard to conflict-of-law principles, unless applicable law requires otherwise.

20. Contact Us

If you have questions regarding these Terms & Conditions, contact:

One Heart
Email: info@1heartclothing.com