REFUND & EXCHANGE POLICY

ALL SALES ARE FINAL

At One Heart, all sales are final. We do not offer refunds, returns, or exchanges, except where required by applicable law.

Please carefully review product descriptions, sizing information, measurements, color options, and other product details before completing your purchase.

No Returns or Exchanges

We do not accept returns or exchanges for:

  • Incorrect size selection;

  • Change of mind;

  • Ordering the wrong color or item;

  • Personal preference;

  • Fit preference;

  • Failure to review sizing information;

  • Failure to read product descriptions;

  • Delays caused by shipping carriers.

Because of the nature of our releases and limited quantities, we cannot guarantee that another size or product will be available for an exchange.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an item different from what you ordered, contact us at [Customer Service Email] as soon as possible.

Please include:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the item and packaging when applicable.

We will review the situation and determine whether a replacement, store credit, refund, or other resolution is appropriate.

Submitting a claim does not automatically guarantee a refund, replacement, or exchange.

Preorders

Preorder purchases are also subject to our no-refund and no-exchange policy.

Estimated preorder dates are provided to give customers an approximate timeframe and are not guaranteed delivery dates. Production or shipping delays may occur.

By placing a preorder, you acknowledge and agree to these conditions.

Refused or Abandoned Packages

If a customer refuses delivery or provides an incorrect shipping address resulting in a package being returned to One Heart, additional shipping costs may apply before the package can be reshipped.

A returned or refused package does not automatically qualify for a refund.

Chargebacks

Before filing a payment dispute or chargeback, please contact us at [info@1heartclothing.com] so that we can attempt to resolve the issue directly.

Fraudulent or abusive chargeback activity may result in the suspension or termination of a customer's ability to place future orders.

Questions

For questions regarding an order or this policy, contact:

One Heart
Email: info@1heartclothing.com
Website: www.1heartco.com