SHIPPING POLICY
Thank you for shopping with One Heart.
Because our releases may include both ready-to-ship products and preorder products, processing and delivery times can vary by item.
Ready-to-Ship Products
Products labeled as ready-to-ship are generally processed and prepared for shipment within the timeframe stated on the product page or at checkout.
Processing time refers to the time needed to prepare your order before it is handed to the shipping carrier.
Processing time is separate from the carrier's delivery time.
Preorder Products
Some One Heart products are offered as preorders.
Preorder products are produced, obtained, or prepared after customers place their orders. The estimated shipping timeframe for a preorder will be communicated on the applicable product page, during checkout, or through customer communications when available.
Preorder dates are estimates, not guaranteed delivery dates.
Production, supplier, customs, quality-control, transportation, weather, carrier, or other unforeseen circumstances may cause delays.
By purchasing a preorder, you acknowledge that additional processing time may be required.
Orders Containing Preorder and Ready-to-Ship Products
If an order contains both preorder and ready-to-ship products, items may be shipped together once the preorder portion of the order is ready unless otherwise stated.
If One Heart chooses to ship items separately, additional shipping charges will not be applied solely because we choose to split the shipment.
Shipping Carriers
Orders may be shipped through available third-party shipping carriers.
Once your order has been handed to the carrier, delivery timing is controlled primarily by the carrier.
Tracking information will be provided when available.
Shipping Delays
One Heart is not responsible for delays caused by:
Shipping carriers;
Weather;
Natural disasters;
Customs;
Government restrictions;
Transportation disruptions;
Strikes;
Incorrect or incomplete addresses;
Other circumstances outside of our reasonable control.
Carrier delivery estimates are not guaranteed.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
If an order is returned to One Heart because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.
Please contact us as soon as possible if you notice an address error after placing an order. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost or Stolen Packages
One Heart is not responsible for packages that are marked as delivered by the shipping carrier but cannot be located by the customer.
If your tracking information indicates that your package was delivered, we recommend:
Checking around your property;
Checking with household members or neighbors;
Checking with building management if applicable;
Contacting the shipping carrier.
We may assist with a carrier investigation or claim when appropriate, but a package marked as delivered does not automatically qualify for a replacement or refund.
International Orders
International customers may be responsible for customs duties, taxes, brokerage fees, or other charges imposed by the destination country.
One Heart does not control these charges and they are the responsibility of the customer unless otherwise stated at checkout.
International delivery times may vary significantly depending on customs and the destination country.
Order Changes and Cancellations
Once an order has been placed, we cannot guarantee that changes or cancellations can be made.
If you need to correct information on an order, contact [ info@1heartclothing.com] as soon as possible.
Because all sales are final, an inability to cancel an order does not create a right to a refund or exchange.
Contact
For shipping questions, contact:
One Heart
Email: info@1heartclothing.com
Website: www.1heartco.com