PRIVACY POLICY
One Heart (“One Heart,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when you visit our website or purchase from us.
1. Information We Collect
Depending on how you interact with our website, we may collect:
Information You Provide
This may include:
Name;
Billing address;
Shipping address;
Email address;
Phone number;
Order information;
Product preferences;
Information you provide when contacting customer service;
Information you provide when signing up for email or SMS communications.
Payment Information
Payments may be processed through third-party payment processors.
We generally do not store complete payment-card information on our own systems. Payment information may be collected and processed directly by the payment processor handling your transaction.
Automatically Collected Information
When you visit our website, certain information may automatically be collected, including:
IP address;
Browser type;
Device type;
Operating system;
Pages visited;
Referring website;
Approximate location information;
Website interaction information;
Cookies and similar technologies.
2. How We Use Your Information
We may use collected information to:
Process and fulfill orders;
Process payments;
Ship products;
Send order confirmations and updates;
Provide customer support;
Respond to inquiries;
Communicate about products and promotions;
Send email marketing;
Send SMS marketing when you have opted in;
Improve our website and products;
Analyze website traffic and customer behavior;
Prevent fraud and unauthorized activity;
Maintain website security;
Comply with legal obligations.
3. Email and SMS Marketing
If you voluntarily subscribe to One Heart's email or SMS marketing, we may use your email address or phone number to send promotional messages, product announcements, offers, drops, restocks, and other marketing communications.
You can unsubscribe from marketing emails by using the unsubscribe link contained in the email.
For SMS messages, you can generally opt out by replying STOP or following the instructions provided in the message.
You may continue receiving transactional or service-related communications after opting out of marketing communications when necessary to fulfill an order or provide requested services.
4. Cookies and Tracking Technologies
We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website and understand how visitors interact with it.
These technologies may be used for:
Website functionality;
Analytics;
Performance measurement;
Advertising;
Marketing;
Fraud prevention;
Remembering preferences.
Third-party advertising and analytics providers may also use cookies or similar technologies according to their own policies.
5. How We Share Information
We may share information with trusted service providers that help us operate our business.
These may include providers involved in:
Website hosting;
Payment processing;
Shipping and fulfillment;
Email marketing;
SMS marketing;
Advertising;
Analytics;
Fraud prevention;
Customer service;
Business operations.
We may also disclose information when reasonably necessary to comply with applicable law, legal process, governmental requests, protect our rights, investigate fraud, or protect the safety of our customers or others.
We do not sell your personal information in exchange for money.
6. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services.
We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policy of any third-party website or service you use.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business and financial records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.
Retention periods may vary depending on the type of information and the reason it was collected.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Your Privacy Choices
Depending on where you live, you may have rights concerning your personal information, which may include the right to:
Request access to certain personal information;
Request correction of inaccurate information;
Request deletion of certain information;
Opt out of certain marketing communications;
Exercise other rights provided by applicable privacy laws.
To submit a privacy-related request, contact us at [Privacy Email].
We may need to verify your identity before completing certain requests.
10. Children's Privacy
Our website is not directed toward children under the age required by applicable law, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided us with personal information improperly, contact us so that we can review and take appropriate action.
11. California and Other State Privacy Rights
Certain U.S. states provide residents with additional privacy rights.
If applicable to you, you may have rights regarding access, correction, deletion, portability, or opting out of certain uses of personal information.
Requests may be submitted using the contact information below.
We will process verified requests in accordance with applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this policy.
13. Contact Us
For questions or privacy requests, contact:
One Heart
Customer Service Email: info@1heartclothing.com
Website: www.1heartco.com